Business Writing Skills: 3 Quick & Easy Improvements
You can Make Today
This booklet aims to get you better results from your written messages. And it aims to make the process
quick and easy.
By focusing on three key techniques, you can start strengthening your writing today.
Learn about these three techniques in about 10 minutes. Add an hour to practice, and you're on your way to
improving your business writing skills. Your readers will find your messages:
- Easier to read
- More persuasive
- More effective
Business Writing Skills: 3 Quick & Easy Improvements You can Make Today gives you the essentials and nothing
more. Just the three techniques, some examples of their use, and a short practice document.
Concise. Quick. Easy. If you manage or lead, better business writing skills -- and better results -- are just
Click Here to get sample pages of Business Writing Skills from Amazon.com (look for the button that says "Send
sample now" on the right side of the page).
Communication Flows: How to Make the Most of Upward,
Downward, & Lateral Communication in Organizations
In this concise booklet (about 10 minutes of reading time, eight standard pages in print format) we look at the
four main types of communication flow in organizations, whether in businesses or not-for-profit organizations:
First, downward, or enabling, communication that moves instructions or instructional information down or
through a hierarchy. It's the type of communication we use when we want to get something done.
Second, upward, or compliance, communication that provides feedback to the people who originate downward
communication. It allows us to report to the people above us in the hierarchy.
Third, lateral, or coordinating, communication that moves between peers to maintain or improve operational
Fourth, the grapevine, which fills in gaps in official communication and provides answers to unaddressed
Next time you set out to communicate something important, spend a moment reflecting on the types of
communication available to you, and how you can use them.
Understanding that there are different forms of communication, and that each has a distinct set of functions and
characteristics, is the first step toward mastery of organizational communication.
Organizational Communication Flow: How to Make the Most of Upward, Downward, & Lateral Communication
in Organizations is one of a series of booklets designed to help you focus immediately on specific business
communication challenges and opportunities. Written for leaders and managers, it aims to give you the essence of
one important issue in just 10 minutes of reading. Watch for new titles coming out soon.
Click Here to get sample pages of Organizational Communication Flow from Amazon.com (look for the button that
says "Send sample now" on the right side of the page).
These booklets were written by Robert F. Abbott, a veteran writer
and publisher who specializes in business communication. He wrote A Manager's Guide to Newsletters:
Communicating for Results (Word Engines Press, 2000, and also has written numerous booklets and articles. Many
first appeared in his weekly online newsletter, Abbott's Communication Letter, published between 2000 and
Earlier, he owned and operated The Newsletter Company, which wrote and published custom newsletters for
companies in various industries. In addition, he's been a radio news writer and announcer, a farmer, and a
construction worker. He lives in Airdrie, Alberta, Canada and actively participates in the management of non-profit